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Q. What is the terms of payment on service
calls?
A. For all customers who do not have an
in house
account, payment should be made in full when the service is finished. If
you have an established in house account, payment is due within 10 days of the
invoice date. All accounts 30 days past due are subject to a service charge of
1.75% per month.
Q. How do I open an
in house account?
A. We simply need for you to sign a simple form
for us to investigate your credit background. All credit information is held in
confidence. If you are denied credit, we are required by law to notify you of
the reason for denial. Residential accounts usually can be opened within
30 minutes. Commercial accounts can take several days.
Q. If I sign a contract for you to do work in my home, do I have to pay in
advance for the work?
A. The answer is
"it depends". When you sign a contract for us to do
work in your home, your credit worthiness is verified by credit reporting agencies.
All contracts that do not require payment before work begins are subject to
credit approval. If credit is denied, we will ask you to pay in advance for work
that is to be done. The vast majority of Sunbelt customers that contract for work
in their home do not pay for work in advance.
Q. I owe $260.00 on my house account. Why can't I pay this out over
several months?
A. The terms
on all
in house accounts is Net 10 days from invoice date. The main purpose of an in house
account is to provide convenience
for our customers. If long term financing is required, you should make
arrangement before work begins.
Q. I need to have repair work done on my cooling system that will cost
$500.00. I don't have that much money to spend right now. Is there anyway for me
to get it done without having to pay today?
A. Yes. Sunbelt will gladly except Visa or MasterCard for payment of your
account. We also work with several lending institutions that provide financing.
Loan applications are available in our office.
Q. Does Sunbelt report late payments to a
credit reporting agency?
A. Yes. Sunbelt reports all accounts
over 90 days unpaid (including service charges) to credit reporting agencies. These reports become a permanent
part of your credit record. Credit agency reporting by Sunbelt can effect your
ability to obtain credit from other retailers or service agencies in the
future. It is in your best interest to always pay your account within the terms
specified.
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