Where is your server?

Why does your frames load several seconds after I load a page on this site?

Why can't I view your main pages in a separate window?

Why can't I view your site with my version 3 browser?

Who does your site maintenance?

Why can't I pay my Sunbelt bill on this web site?

Where is your server?

Sunbelt operates from a virtual server located in Toronto, Canada.  Internet connectivity is delivered via redundant fiber-optic cable to OC-3 equipment. (100Mbps/ equivalent to 2.7-T3's)

This only occurs when you do not enter our site at our main URL. If you enter a URL to one of our content pages (from a search engine for example), the supporting frames will be loaded 1/2 second after the content page is loaded. One reason we have a delay is so that you can use your "back" button on your browser to back out of our site. Without the delay, it would be next to impossible to break out of our frames with the "back" button. We made this change in response to complaints about not being able to use the "back" button in order to return to search engine sites. We have experimented with delays from 1/2 second to 2 seconds.  See, we do listen to our site users! :)

Why can't I view your main pages in a separate window?

Our main frame pages cannot be viewed in a new window because we have included JavaScript on each page that loads the main frame if it is not present. The reason for this is that many search engines with "crawlers" will list the URL to a page that is intended to be displayed inside of a frame. If you were to load the URL to a page that is intended to be viewed inside our frames page, you would not have any navigation links at all (we use a Java menu system located on our header frame), therefore the drop down menu would not display if a page was displayed outside of its intended frame. By forcing all of our pages to load its intended frames page, we can insure that each page is viewed within the context that we designed the page for.

Why can't view your site with my version 3 browser?

Obviously when you set out to design a web site you want to be  compatible with as many browsers as possible. Unfortunately the older browsers do not support many of the new features that we felt we needed to make our site easy to navigate. Our site has over 145 pages of information. That can be a lot of pages to look through when you are trying to find information. We felt that good site navigation was a must. We chose to use Java and frames to design the drop down menu. The Java version necessary to support our site is only supported with version 4 browsers and later. As the web grows, more and more sites will require updated browsers. The vast majority of browsers used on the web today are compatible with our web site.

Who does your site maintenance?

Site maintenance is done from our office in Shawnee, Oklahoma by the owner of Sunbelt (at least for now). Many of the product pages are designed and copyrighted by their respective companies and used on our site with their permission. We do not link to manufacturer's sites. This entire site was developed by the owner of Sunbelt.

Why cant I pay my Sunbelt bill on this web site?

Update 09/06/01 Online payment is in the works.

Due to the additional expense required for secure connections for online payment, we chose to wait until online bill payment is more widely used my consumers. We will add online bill payment in the future if there is demand for that service. Don't forget that  many banks offer online bill payment ability. If you use online bill payments from your bank, you  would simply set us up to receive a check from your bill payment service.

Copyright © 2000 - 2010 Sunbelt Heating and Air Conditioning.  All rights reserved.
Revised: April 07, 2010 .